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Christmas Day 2021 we wanted to ride the gondola at Crystal Mountain Ski Resort. I’d set the parking brake on our Tacoma only to have it not release fully locking the driver rear tire. I called roadside assistance through our insurance provider. Now there’s a tale to tell but I’ll not get in to that here.
At the recommendation of Resort staff we reached out to Fred’s Towing. Mark was so patient in our frustration, (Kudos Mark). His assurance that we were going to get assistance made all the difference in the world. He dispatched Corey to come rescue us.
Talk about awesome!! Corey had to abandon his plans to go wheeling with his family, fought through travelers being overly cautious and accomplished it all in an unfamiliar rig. Remember, this is all happening Christmas Day.
To get our truck to our home would be a substantial bill so Mark had suggested that Corey, a mechanical guru as well as an operator, see if he could free up our locked wheel when we got off the mountain back at there shop. VIOLA!!
Not only did they rescue us but they solved our mechanical issue and saved us half the cost.
This is what true customer care looks like!
Forever grateful. Forever patrons.
I had gotten stuck at Chinook's Pass in Rainer when my car was not able to start due to a lock dependent on cellular signal. I had to fetch help from a park ranger who connected me with Freds Auto Wrecking. Tim was exceptionally congenial and helpful, towing my car down to Enumclaw, where I was able to start it again. Without his help, I might have had to stay the night in the car.
I called Fred's at 9 pm to help my daughter stuck in a parking lot because she locked her keys in the car. They were so nice and got to her within 15 minutes. I am so grateful!! They were so prompt in helping my 19 year old daughter who was stuck 5 hours away. I highly recommend this wonderful company!!
Just wanted to say that our son slid into a ditch -AAA initially stated that they could not help get my car out of the ditch even though we have the plus membership- I called Freds and instead of taking my money -they were very nice suggesting I try to call AAA again because they felt that it was definitely a job that AAA could and should do-AAA came through in the end and retrieved the car- but any company that is this honest gets my business and references in any future needs! Thank You so much!!
Was locked out of my car yesterday in the middle of a relay race near the Carbon River Ranger station. I was able to use the phone at the ranger station to call for help with a lockout. Tow truck came within a half an hour and my relay team lost little to no time at all because of this prompt response. Thanks you guys!
I had a great time getting the part I needed. All the staff I met were just awesome and they know their stuff!!! Pricing was great and if I need more parts I will definitely call Fred's Auto Wrecking first. Thank you to Fred's for making this part purchase fast and easy. ;) oh and thanks for making me laugh this morning. That was greatly appreciated.